Delivery & Returns

We would like to take this opportunity to remind you on the policies and procedures in place for Claims, Returns and Damaged goods.
 

Claims Procedure

We advise that customers keep hold of the original packaging and carton box. If transit packaging is required, please contact us. 

Before making a claim, please check the power plug, fuse, leads connections and manufacturer’s instructions. These will normally contain a troubleshooting or fault-finding guide. 

When reporting a fault, please ensure that you have your proof of purchase and the guarantee document to hand. 
 

Returns Policy

Electrical Experience aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If any Goods you have purchased have faults when they are delivered to you, you should contact Electrical Experience within 28 days to arrange collection and return.

Goods must be returned in their original condition with all packaging and documentation.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of the warranty.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Electrical Experience within 10 days and arrange collection and return. 

If you wish to return Goods to Electrical Experience for any of the above reasons, please contact us using the details here to make the appropriate arrangements.

Damaged Goods

As stated above, if goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. The delivery receipt must note any damage before the delivery driver has left your premises. Thoroughly inspect the delivery as soon as it is received. Failure to do this may affect the outcome of any claim for damage with the courier.
 

Delivery & Installation Restrictions

  • If your delivery address is greater than 40 miles from our store, we are unable to offer an installation or disposal of goods service.
  • If your delivery address is greater than 40 miles from our store, we can only offer ground floor deliveries of ‘White Goods’.
  • If your delivery address is greater than 40 miles from our store, we can only offer ground floor deliveries of ‘TVs’ if the size exceeds 65”.

Delivery and Returns

Electrical Experience deliver to selected UK locations within a 400 mile radius of WN7 4NP, Leigh. Where a customer resides outside of this postcode radius we recommend contacting the store on 01942 602076 or [email protected] to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.

Delivery Timescales

Electrical Experience will deliver all purchased goods within a window of 7 days. Electrical Experience will contact all customers immediately after a sale has been made to confirm the delivery details.

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