Delivery & Returns
Before making a claim, please check the power plug, fuse, leads connections and manufacturer’s instructions. These will normally contain a troubleshooting or fault-finding guide.
When reporting a fault, please ensure that you have your proof of purchase and the guarantee document to hand.
If any Goods you have purchased have faults when they are delivered to you, you should contact Electrical Experience within 28 days to arrange collection and return.
Delivery & Installation Restrictions
- If your delivery address is greater than 40 miles from our store, we are unable to offer an installation or disposal of goods service.
- If your delivery address is greater than 40 miles from our store, we can only offer ground floor deliveries of ‘White Goods’.
- If your delivery address is greater than 40 miles from our store, we can only offer ground floor deliveries of ‘TVs’ if the size exceeds 65”.
Delivery and Returns
Electrical Experience deliver to selected UK locations within a 400 mile radius of WN7 4NP, Leigh. Where a customer resides outside of this postcode radius we recommend contacting the store on 01942 602076 or [email protected] to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.
Electrical Experience will deliver all purchased goods within a window of 7 days. Electrical Experience will contact all customers immediately after a sale has been made to confirm the delivery details.